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Damaged Shipments

Posted

DAMAGED SHIPMENTS

Expecting us to eat the loss on items damaged in shipment due to no fault of our own is like expecting us to pay child support for a pregnancy related to your one-night stand . . .

ITEMS DAMAGED IN TRANSIT (meaning from the time it leaves our docks until the time it reaches your eager awaiting hands) is not our fault and we can not be held responsible for carriers that abuse your product during shipment. We do not ship damaged merchandise. The shipping carrier is responsible. We will handle this matter with the carrier.

DO NOT REFUSE SHIPMENT OR SEND IT BACK TO US. WE WILL NOT ACCEPT RETURNED DAMAGED ITEMS AS THERE IS NOTHING THAT WE CAN DO WITH THEM.
We get charged for refused & returned shipments, and this will affect how we handle your replacement scenario - so please follow the steps below regarding damage to shipments!

You must follow the procedures listed below. However, if 75% of the items on a $1,200 order shipped via freight carrier are damaged . . . then you'll most likely have to be the one that ends up filing the claim and we'll wish you the best with that . . . check your local yellow pages and see: "attorneys who go after carriers that damage most of your expensive shipment", but we'll try and help you out the best that we can, so contact us first.

Here is what you should do in the event that you receive damaged items:


1. DO NOT contact UPS, FedEx, or a freight carrier, and file the claim yourself!
2. If you are present at the time of delivery, be sure and have the driver document any damage and then contact us immediately.
3. I you come home to find the delivery left in damaged condition, proceed to step #4 and contact us immediately.
4. Take photos of the damaged items AND packaging and email them to us right away.
5. Keep the damaged items AND packaging for carrier inspectors to look at if they need to investigate the damage.

We will then get replacement items to you asap via the same method of shipment that you originally paid for. There will be NO expedited shipping on replacement items unless you request and pay for it. The damage wasn't our fault, so we will not eat the expense of expedited shipping (again . . . see the one-night stand pregnancy reminder above).

DAMAGE MUST BE REPORTED TO US WITHIN 24 HOURS FROM THE DELIVERY TIME LOGGED BY THE CARRIER. IF YOUR SHIPMENT IS LEFT AT YOUR DOOR AND YOU ARE OUT OF TOWN AND RETURN DAYS LATER TO FIND IT DAMAGED, THEN WE WILL NOT BE INVOLVED IN THE CLAIM AND REPLACEMENT PROCESS, AND WE WISH YOU THE BEST OF LUCK GETTING ANY SATISFACTION FROM THE CARRIER AS WELL. IF YOU DON'T HAPPEN TO GETTING AROUND TO EXAMINING, OR UNPACKAGING YOUR ORDER UNTIL A MONTH OR TWO LATER, AND THEN NOTICE DAMAGE, SAME THING. LOTS OF THINGS CAN HAPPEN TO AN ORDER LEFT UNATTENDED FOR A PERIOD OF TIME, AND WE WILL NOT BE INVOLVED IN CLAIMS OR REPLACEMENT FOR ANY DAMAGE REPORTED BEYOND 24 HOURS AFTER DELIVERY. OF COURSE, WE DO KNOW THAT THERE MAY ALWAYS BE EXTENUATING CIRCUMSTANCES IN ANY SITUATION, HOWEVER, THE FINAL DECISION WILL BE OURS FOR ANY NOTIFICATIONS BEYOND 24 HOURS.

NOTE: The policies & procedures listed above regarding damaged shipments pertain ONLY when we are kind enough to send out replacement parts to you right away while we haggle with the carrier for reimbursement. If for any reason you all of a sudden decide that you no longer want the items, then it will be YOUR responsibility to file the claim and obtain reimbursement from the carrier. Why? Because this protects us from customers taking a hammer to items that they decided that they no longer want and trying to say that they were damaged in shipment.