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International Customers

Posted

DVD & MANUAL ORDERS

DVD's & Manuals may be ordered here at our online store from anywhere in the world. The DVD's & Manuals include free shipping to anywhere in the world (except to Russia - additional $16.95 for shipping), so there is no option provided for shipping. 

If you experience any problems ordering DVD's & Manuals from our online store, please contact me at sales@diyroadcases.com or my other contact information below:
 

PARTS & MATERIALS ORDERS

THERE IS A MINIMUM ORDER REQUIREMENT OF $200 (US DOLLARS) FOR ALL PARTS & MATERIAL ORDERS (PARTS ONLY - NOT INCLUDING SHIPPING COST). ANY PARTS ORDERS PLACED FOR UNDER $200 WILL BE CANCELLED AND REFUNDED. WE APOLOGIZE FOR ANY INCONVENIENCE.

PRICING AND AVAILABLILTY OF PARTS & MATERIALS WILL VARY WITH ALL ORDERS OUTSIDE OF THE USA. WE RECOMMEND THAT YOU CONTACT US FIRST WITH A LIST OF THE PARTS & QUANTITIES YOU ARE INTERESTED IN ORDERING, OR EMAIL US A SCREEN CAPTURE OF YOUR SHOPPING CART BEFORE PLACING YOUR ORDER.

Our online store can not calculate international shipping, as there are just too many variables with this. We must first obtain a shipping quote for your order with our distribution warehouse closest to you. Also, parts & materials pricing is different for other parts of the world outside of the USA, as the prices at our online store are based on USA customers who's orders are shipped in the USA.

You can place parts & materials orders directly at the online store without pre-arranging anything. However, your order will come through to us flagged on our end as an International Order. We will then have to get a shipping quote from the distribution warehouse closest to your location, and make any price adjustments on parts & materials (as mentioned above). Pricing will vary in other countries for a variety of reasons. Once we have obtained the shipping quote, and made any price adjustments, we will then contact you regarding making this payment via our Payment Central section of our online store, so that we may get your order shipped.

NOTE: We have distribution warehouses in many countries, and at least one warehouse centrally located in every world region for shipping to any country in the world, so you will not have to deal with any high costs of having items shipped from the USA. However, please understand that prices for your region will differ from prices listed on our online store - dramatically in some regions. Prices seen on our online store are for USA customers shipped within the USA.  (Regarding the international distribution warehouses, they are not available for customers to access directly. They are simply shipping depots for orders that come in through our online store. Orders are routed to the depot closest to the cutomer globally).  Prices will vary depending on currency exchange rates, as well as import fees, and special taxes assessed on our products exported into particular countries. Prices do fluctuate and vary from country to country, and we have no control over this. The prices for parts and materials in other countries are affected by many things associated with actually getting the parts into those countries for distribution. So the parts & materials prices have to be set accordingly to cover these costs in a particular country.

If you want to know the final cost (parts & shipping) before placing your order at our online store, simply make a list of the part numbers, part description and quantities that you will need for each item and email this list to me. An even easier method, if you have the capability on your computer, is to email me a screen capture/screen snipit of your items/quantities placed into the shopping cart (multiple captures/snipits are fine if you have a large shopping cart list). EITHER WAY, BE SURE AND INCLUDE YOUR ZIP CODE/POSTAL CODE. I can then let you know what the total cost will be for parts and shipping and I will then present you with options for placing your order.

Please contact me if you have any questions.

Best wishes,

Jonathan Beacon
Sales & Merchandising Manager
DIY Road Cases®
213-341-0026 Ext.707
sales@diyroadcases.com
Skype: DIY Road Cases or diyroadcases