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For Sales, Product & Support Inquiries sales@diyroadcases.com 


We are very busy here at DIY Road Cases
 processing a large volume of daily orders, handling inquiries, and performing all of the other tasks that make us such an efficient vendor. In order to maintain our most affordable overall pricing on the web, it is important to keep down our operational costs as much as possible. Spending time on the phones takes valuable time away from our staff with regard to order processing, order fulfillment, and responding to email inquiries. And adding extra staff to man the phone lines adds overhead costs. Costs that we do not want to pass forward to our customers in the form of price increases.

Our experience and studies over time have shown us that anything that can be handled with a phone call can most certainly be handled just as effectively (and most times more efficiently) via email. There isn't a question, or issue, that can't be properly, and quickly, handled via email. And for our staff, and our daily routine, responding to emails is much easier and faster than spending time on the phones. Also, we have never run across an issue, or question, via phone that was so time sensitive, that having handled it via email would have affected the customer in any adverse way. 

Therefore, we are joining an ever-increasing number of online vendors that no longer take phone calls. If we need to speak with you for some reason, then we will call you. The only difference with us, than with many other such vendors, is that we employ live email, which means that when an email arrives, we are notified with sound at our computers, and via cell phone texts if the email is not opened within 15 minutes (in the event that everyone is busy or away from the computers), so that your inquiries are dealt with in real time. You inquiries are not sitting there for the better part of a day waiting to be read. We have never been, nor will we be,  one of those online vendors that gets back to you within 24 hours. For those of you that have already done business with us, you know how quickly we respond to emails 7 days a week.

Also, we have gone to great lengths to provide you with what almost amounts to information overload on our online store. We have found that 99.5% of all questions that we've received via phone in the past have the answers already posted somewhere on our store. Per the graphic from our store's Home Page below, there are three sections that answer those 99.5% of questions:

Section A - Horizontal Main Links Section
    Contains links to all of the main informational pages and policies

Section B - Stuff Categories (left side pane)
    Contains a listing of links to all of the items we sell, which leads you to all of the product details for every item that we sell

Section C - Hot Stuff (right side pane)
    Contains a listing of links to numerous topics that customers have most frequently had questions about.


3-info-sections.jpg

For the other 0.5% of questions that can't be answered from the links on our site, or for further clarifications, please email us at the following:

For Sales, Product & Support Inquiries sales@diyroadcases.com


* "WE NEED SLEEP" DISCLAIMER:
Even though we are known for responding to your inquiries within our rapid response time with our world-class support, OUR OFFICIAL CORPORATE BUSINESS HOURS ARE 9AM-5PM PACIFIC STANDARD TIME, MON-FRI. So, please, if you don't hear back from us within our normal rapid response time frame outside of those business hours, we are not ignoring you. We'll still do our best to get back to you in a very timely manner.